 diggitmobile help

Diggitmobile looks different from the tutorials!

Diggitmobile looks different!

Diggitmobile is ever-evolving with updates, introducing new features seamlessly. If you spot variations from our tutorials, it's a result of our commitment to continuous improvement. Rest assured, we update tutorials accordingly for significant changes.

I can't log in to Diggitmobile!

Admin logins currently won't work on the Diggitmobile app.
Make sure your username is all entered in lower case
Check your company's Admin hasn't recently updated the password
If you are an Admin, you can reset the password for Diggers or Supervisors through the following steps:
On a desktop or laptop browser, use your Admin credentials to log in to Diggitweb
Click your name in the top-right of the screen and select 'Account' from the drop-down menu
In the 'Change password' box, select the button corresponding to the type of account you wish to change the password for (see image)
Enter the necessary details and click 'Save changes'
Done!

Note: passwords can only be changed from within Diggitweb

I can't see our recorded data!

Don't worry; it's extremely unlikely that you've lost any data. Try some of these solutions:

You won't see new data recorded by others if you're recording offline - check you both have connectivity
You may be looking in the wrong trench/area. Return to the main recordings screen (tap the 'Record' tab icon a few times) and select 'All trenches' or 'All areas' to see all synced recorded data
Force close the Diggitmobile app and then reopen it
Data may have accidentally been recorded in a different site. If so, it will need to be manually re-entered in the correct site using Diggitmobile
Although Diggitmobile normally syncs in seconds, in exceptionally rare circumstances it can take up to 48 hours. In such an event, try to keep the device the data was recorded on switched on and online with the Diggitmobile app open for as long as possible, in order to facilitate a sync. Periodically check other devices and Diggitmobile to see when the data comes through.
If after 48 hours with connectivity your recorded data still hasn't synced and appeared on other devices/Diggitweb, contact our support.

My location signal accuracy is weak

My location signal accuracy
is very low

Mobile device GPS accuracy can be affected by many factors such as topography, weather, location and device type, and it's not unusual for it to be weak at times. To get the best signal accuracy when capturing location data, disable any battery saver settings and ensure cellular, wifi and bluetooth connectivity are all turned on. Allowing a minute between retries can often help with accuracy too.

On an Android device:
To assist your device's GPS readings, turn on Google Location Accuracy by doing the following:

Swipe down from the top of the screen
Touch and hold Location  / GPS  (alternatively, search for 'Location' or 'GPS' in your Android device's settings)
Tap Location Services (or Advanced) > Google Location Accuracy
Turn Improve Location Accuracy/High accuracy on
If they're available, ensure both Wi-Fi scanning and Bluetooth scanning are turned on

‍
On an iPhone/iPad:

Open Settings
Scroll down and tap on Diggit (or search 'Diggit')
Tap Location
Tap While Using the App or Always
Make sure Precise Location is turned on

Some great general tips can also be found here. Mobile device signal accuracy is something that we will continue to work on during Diggit's future development, though for the most reliable location information, we'd recommend using dedicated GPS equipment.

The app is behaving weirdly

Leave the screen you're on and then re-enter it
Try force-closing and then re-opening the app
Check for an update to Diggitmobile on the App Store or Google Play Store
Report the bug by sending an email to our support, detailing what screen you were on and what you were trying to do. If possible, please attach a screenshot too

I get the pink 'not synced' icon on my trench/record but have connectivity

I get the pink 'not synced'
icon on my trench/record
but have connectivity

VPNs can disrupt Diggit's ability to sync. If you have a VPN, disable it while using Diggit
Do not update the Diggitmobile app if there is an update available. In very rare situations, updating could cause recent locally-saved data to be lost
Make sure your connectivity is consistent
Be patient - sometimes it can take longer than a few seconds
Leave the screen you're on and then re-enter it
Force-close and re-open the app, then repeat the above 4 steps
Try logging out and logging back in again
In rare occasions, Diggitmobile will sync but still display the 'not cloud synced' icon. If your recorded data appears on other devices/Diggitweb, your sync has been successful
If your recorded data is still not appearing on other devices, it's likely a temporary hardware issue. Stop recording with the original device, but keep it in an area of good connectivity and periodically 'wake' it with Diggitmobile open to help encourage a re-sync
If repeating the above steps does not fix the issue within 24 hrs, re-record the un-synced data using a different device, and then look for an update to Diggitmobile for the out-of-sync device
If no update is available and you have re-recorded the data elsewhere, then delete and reinstall the Diggitmobile app on the out-of-sync device

I'm getting the offline message when online (or vice-versa)

I'm getting the offline
message when online
(or vice-versa)

This is a known issue with some Android devices. Until it is resolved, we recommend you double-check your device's connectivity through your device's own settings.

An incorrectly-assigned 'Offline' message will not prevent Diggitmobile from syncing if it has connectivity.

The icons and buttons look a bit squashed

The icons and buttons look a
bit squashed

Diggitmobile is designed to work on thousands of different Apple and Android mobile devices. We do our best to test the app on as wide a variety of configurations as possible, but there may still be some Androids that do not display Diggitmobile's UI quite as it was intended (e.g. the Huawei P30 Pro).

If you have enlarged the default font size in your device's accessibility settings, then this can also impact how some of Diggit's text and icons are displayed.

Rest assured though that if you do encounter any 'snug' layouts, the app should still function as usual!

How do I record a skeletal context?

How do I record a skeletal
context?

Skeletal contexts are coming soon to Diggitmobile. Until then, simply record them on paper as you would have previously, and you can always create a 'placeholder' with Diggitmobile using a deposit context.

The help I'm after isn't here

Try looking elsewhere on Diggit's help page. If that's still no good, contact our support.

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